Sound familiar?
- Customers not collecting vehicles promptly after work is completed
- MOT and service reminders not reaching customers in time to book
- Quotes going cold when there's no follow-up system
- No channel to proactively communicate with the customer base
What mechanics schedule
Vehicle-ready notifications
When a vehicle is ready for collection, send a message immediately. Customer collects the same day, freeing up workshop space.
MOT and service reminders
Schedule reminders 4 weeks and 1 week before each customer's MOT or service due date. Book them before they go elsewhere.
Quote follow-ups
After sending an estimate, schedule a follow-up two days later. Most approvals happen in the follow-up phase, not the initial quote.
Post-service check-ins
A week after a service, schedule a brief check-in. Customers appreciate it and it catches any issues early.
"Customers used to leave cars with us for days after they were ready. Now they collect within hours because we message them as soon as it's done."
— Garage owner, ManchesterStart scheduling today
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